Welcome to ilesh Connect (Previously Opscura) platform from Urban-Age Solutions Private Limited (“we”, “our”, “us”). We are committed to protecting your privacy and the confidentiality of your data. This Privacy Policy describes how we collect, use, store, and protect personal and business information when you use our Project Management SaaS Platform (“Platform” or “Service”), including functionalities such as creating workspaces, managing projects, clients, tasks, financial records, and leads.

By using our platform, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Scope

This Privacy Policy applies to all users of our Platform, including workspace owners (account subscribers), team members, clients, and any other authorized users accessing the Platform via desktop or mobile interfaces.

2. Information We Collect

We collect the following types of information:

A. User-Provided Information

When you register, subscribe, or interact with the Platform, we may collect:

• Name
• Email address
• Phone number (optional)
• Company name (optional)
• Workspace name and domain
• Payment and billing information
• Profile pictures or avatars (if uploaded)

B. Workspace and Client Data (These Data will be collected by Workspace Owners)

We as a Saas, we cannot able to view these datas

Workspace owners and team members may input:

• Client information (name, contact, organization, etc.)
• Project and task details
• Time entries and progress updates
• Uploaded files and attachments
• Notes, comments, and messages
• Invoices, expenses, and transaction logs
• CRM/leads details and communications

C. Automatic Data Collection

We automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages visited and features used
• Timestamps of actions
• Crash logs and error reports

D. Third-Party Integrations

If you connect third-party apps (e.g., Google Calendar, Drive, Slack, Zoom, Stripe, etc.), we may collect authorized data from those services as per the integration scope.

3. How We Use Your Information

We use the collected information to:

• Provide, manage, and enhance our services
• Create and maintain user accounts and workspaces
• Enable collaboration among workspace users and clients
• Process payments and invoices
• Communicate with you regarding service updates, support, or marketing (with your consent)
• Detect, prevent, and respond to fraud or misuse
• Analyze usage and improve platform performance
• Comply with legal and regulatory obligations

4. Legal Grounds for Processing

We process your personal data on one or more of the following bases:

• Your consent (where applicable)
• Fulfillment of a contract (providing our services)
• Legitimate interests (service improvement, security, fraud prevention)
• Legal obligation (compliance with laws)

5. Data Sharing and Disclosure

We do not sell your personal or workspace data. We may share data with:

• Authorized workspace members: Data within a workspace is visible to its owner(s) and team members based on their permissions.
• Service providers: Cloud hosting, payment processors, analytics, email delivery, and support tools (e.g., AWS, Stripe, SendGrid).
• Regulators or law enforcement: Where required by law or legal process.
• Successor entities: In case of a merger, acquisition, or sale (with prior notice).

6. Data Security

We use appropriate technical and organizational safeguards to protect your data, including:

• TLS/SSL encryption
• Access control and role-based permissions
• Data backup and redundancy
• Activity logging and monitoring

However, no system is completely secure. Users are responsible for keeping passwords and API keys confidential.

7. Data Retention

We retain:

• Active user data as long as the account is active
• Backup copies for a defined period after account deletion (e.g., 30-90 days)
• Transactional records for up to 7 years for legal/tax purposes

Users may request permanent deletion of their data via our support team (see Section 12).

8. Your Rights

Depending on your jurisdiction (EU, California, India, etc.), you may have the right to:

• Access the data we hold about you
• Correct inaccuracies
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Download a copy of your data (data portability)
• Withdraw consent for marketing

To exercise your rights, email us at: admin@opscura.aaksha.in

9. Cookies and Tracking

We use cookies and similar technologies for:

• Session authentication
• Remembering preferences
• Analytics (e.g., Google Analytics)
• Performance monitoring

You can control cookie settings through your browser or cookie banner (if enabled).

10. Third-Party Links

Our platform may include links to third-party sites or tools. We are not responsible for their privacy practices. Please review their policies separately.

11. Children’s Privacy

Our services are intended for business and professional use only. We do not knowingly collect data from individuals under 18. If we become aware of such data, we will delete it.

12. Changes to This Privacy Policy

We may update this policy periodically. We will notify users of material changes via email or in-app alerts. Continued use of the Service after updates constitutes acceptance of the new policy.

14. Contact Information

ilesh Connect (Previously Opscura) platform from Urban-Age Solutions Private Limited
Legal Entity: Urban-Age Solutions Private Limited
Address: 15/10, Karuvampalayam, Extension 4th Street, Puliyamarathottam, Tiruppur - 641 604
Email: admin@opscura.aaksha.in
Phone: 6369932690